"DELIVERY & RETURN"
Last update : 29/08/2018
1. Our delivery system
We operate all our deliveries on a 'Two working days' basis, using Parcel Force. Deliveries are Monday to Friday only.
Delivery within Bristol (BSxxxxx postcode) are free of charge
- Others locations,
- If you are planning to place a significantly large order (e.g. for a wedding) please contact us and we will call you back shortly
- We currently cannot offer international shipping.
- We offer a discount of 4% on order of any 6 standard bottles at least, as it is more ecologic regarding the shipping.
- We will soon offer as well a range of wine in bulk (Bag in Box) with much lower carbon foot print.
- We try to keep charges to a minimum, so we subsidise the delivery rate we are charged by the couriers .
3. Preparation of parcels
We always aim to ship wine as soon as possible, and in most cases, we will ship the wine the following day; though please allow up to 5 working days to process your order. If you have not received your delivery within 5 working days of your order being taken, and you have not been contacted by one of our customer service advisors, please contact us and we will call you back shortly.
You can see if your order has been despatched by logging into your customer account. When your wine has been despatched you will receive an e-mail to let you know. Your wine should arrive the next working day after you receive the despatch e-mail. Please note that delivery is Monday-Friday only. If your wine doesn't arrive the day after you receive the despatch mail, please contact us straight away so we can find out the whereabouts of your order.
Unfortunately we are unable to specify an exact day or time of delivery. If you are not in when we try to deliver, then a card will be left through your door and our couriers will make two further attempts to deliver the wine. If both of these are unsuccessful, another card will be left and the wine will be held at a local collection centre for a further 7 working days. If you do not collect the wines within this time then the order will be returned to Nfizz Wines and further delivery charges may apply to resend your order.
Please note that:
- The person who receive the wine must be over 18
- We can only deliver to UK addresses with a postcode.
5. Delivery Delays
While the couriers do a great job and successfully deliver virtually all our orders next day, we cannot guarantee they will complete every delivery on time. Very occassionally there could be a delay caused by breakage, a crash or road closure on the motorway network, or simply bad weather like heavy snow. If this happens they will deliver your wine as soon as is reasonably possible. You as the customer are paying for "delivery" which we choose to provide on a next working day basis where possible. We cannot offer a refund of delivery charge in case of a short delay of a day or two.
6. Specific Requests
The couriers have their own operating standards which we have to comply with. While on the whole they are accomodating of any reasonable requests, neither they nor us can be responsible for them not carrying out specific requests such as providing specific delivery times, or trying multiple neighbours if you are out. They are part of a nationwide business delivering millions of parcels a day, and they have strict timescales to work to, often only a couple of minutes per delivery.
You can have your order left with a neighbour, or opt to have it left unsigned in a safe place such as garage or porch, although this is at your own risk. Parcel Force also offer an additional convenient service for residential delivery addresses. If you are not home and there is also no neighbour to accept delivery they will drop your parcel at your local post office - this means you can pop down and collect it same day rather than having to wait for them to resend it.
Parcel Force also have a very useful online tracking system together with both email and interactive text (SMS) notifications to keep you up to date with your delivery. APC don't offer this service yet, although have plans to introduce one, but do offer other benefits so we continue to use both to provide you with the best service.
In the unlikely case that the wrong wine has been delivered to you, please contact us and we will arrange for collection and exchange, or reimbursement.
Unfortunately from time to time wines may arrive out of condition, usually due to defective closures or any number of possible naturally occurring faults. If you find a bottle where you believe this is the case please contact us.
We use very protective cardboard double wall shipping box, but in the unlikely case that your wine is damaged on arrival, please contact us shortly. We will arrange for collection and exchange, a Voucher or reimbursement.
When receiving damaged bottle(s) of wine, notify it to the carrier and email us a photo of the parcel and bottle(s) damaged within 24 hours from the collection.
Accepting the parcel means that it falls under your responsibility. We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.